Terms & Conditions

We kindly ask that you eat before coming to your appointment, as we do not permit heavy meals inside the salon. Light snacks and drinks are welcome.

Please refrain from bringing a guest unless absolutely necessary — space within the salon is limited. Children under the age of 8 are not permitted unless necessary, due to health, safety, and time management during your service.

We ask that all clients treat our stylists and beauticians with respect and kindness. Verbal abuse or threats will not be tolerated under any circumstances.

We accept all major credit cards processed securely through Stripe. When placing an order online, your card will be charged immediately upon checkout.

A £20 deposit is required for each service when booking an appointment. You will be asked to create an account via our booking system, Vagaro, through which you can manage all appointments.

We offer a 10-minute grace period for late arrivals. If you are more than 10 minutes late and we are able to accommodate you, a £15 late fee will apply.

If we cannot fit you in, your appointment will be cancelled and you will be notified by email, text, or phone call.

You may cancel your appointment at any time, but the £20 deposit is non-refundable under all circumstances. We strongly recommend rescheduling or selecting an alternative service before the 24-hour window to avoid losing your deposit.

All hair services are final. Before proceeding, we ensure you are fully informed of the service and its expected outcomes, and will always confirm your consent. Any changes requested after you have left the salon will incur an additional charge.

We aim to match your specifications as closely as possible. However, because our hair is 100% virgin human hair sourced from different donors, natural variations in texture and colour are possible.

We do not offer refunds or exchanges for dissatisfaction with hair texture, colour, or common concerns such as shedding — these are characteristics inherent to natural human hair.

Our working hours are Monday to Friday, 10:00 AM – 7:00 PM. Orders placed before 2:00 PM on Monday through Thursday are processed the same day. Weekend orders are processed the following Monday.

Hair lengths over 20" are pre-ordered, and processing may take up to 3–6 business days. Pre-order items require full payment upfront; delivery timelines will be communicated at checkout.

If an item is out of stock, we will contact you to arrange a suitable replacement. If no replacement is acceptable, you may cancel for a full refund.

Returns are accepted on unused, unworn items in their original condition within 5 days of receiving your order. No returns are accepted on wigs or units. Used or altered products are not eligible.

Refunds apply to unused hair and merchandise only — not services or units — and may take up to 7 working days. Exchanges follow the same 5-day window, with return shipping costs at the customer's expense.

Ensure your shipping address is complete and accurate. We are not liable for missed or refused deliveries. If your package is returned due to an incorrect address, additional shipping fees will apply. International customers are responsible for any customs fees or charges.